Refund policy
Refund Policy
We hope you love your Hart pieces, but if you're not fully satisfied, we offer refunds within 3 days of receiving your order.
To be eligible for a refund, items must be:
- Unworn and unused
- In their original packaging
- In the same condition as received
Once your return is approved and received, the refund will be processed to your original payment method. Please note:
- Shipping fees are non-refundable
- An additional return shipping fee will apply
Exchange Policy
Need a different size or want to swap for another item? No problem — exchanges are accepted within 3 days of delivery.
To qualify for an exchange, items must be:
- In perfect, unworn condition
- Packaged as originally received
Once we receive and inspect the item, we'll ship the replacement as soon as possible (based on availability).
Please note:
- An additional shipping fee will be charged for exchanges
- Customers are responsible for all shipping unless the item was defective or incorrect